Frequently Asked Questions

Frequently Asked Questions

General

• What is an Urgent Care Center?
• Do I need an appointment or referral?
• How long will a visit take?
• Who will provide my medical care?
• Will my Primary Care Physician (PCP) be aware of my visit?
• Is Immediate Care East affiliated with any other Urgent Care Centers around Rochester?

Insurance Information

• Does my insurance cover the visit?
• Do I still have a copay or coinsurance?
• What if you do not accept my insurance?
• What if I do not have insurance?

Payment

• How much does a typical visit cost?
• Do you accept insurance?
• Do you accept credit cards?

Services

• Do you perform strep tests and other tests?
• Do you perform x-rays?
• Do you perform PPD tests and reads?
• What other services do you provide?

General

What is an Urgent Care Center?

An Urgent Care Center is a facility for expedient care and treatment of minor illnesses and injuries. When a non-emergent medical issue doesn't require an Emergency Room visit, or if you can't get in to see your doctor, you can visit Immediate Care East and get the care you need. If a patient is experiencing an acute life-threatening situation, the patient or a caregiver should immediately call 911 for assistance.

Do I need an appointment or referral?

No. No appointments or referrals are necessary. Simply walk in and you will be seen and treated by one of the licensed providers at Immediate Care East.

How long will a visit take?

Patients often seek care for non life-threatening situations at Immediate Care East because they receive excellent medical care in a timely manner - many visits take less than one hour.

Who will provide my medical care?

At Immediate Care East, you will be seen and treated by a licensed medical provider. Our providers are compassionate caregivers who are skilled in the treatment of non life-threatening injuries and illnesses. Many of our providers also work in the emergency rooms of local hospitals.

Will my Primary Care Provider (PCP) be aware of my visit?

Immediate Care East utilizes a state of the art Electronic Medical Records (EMR) system which enables us to communicate your medical records to your Primary Care Provider's office typically within one day of your visit, if you so choose. This allows your doctor to maintain the highest level of continuity of care for you and prevents gaps in your medical record.

Is Immediate Care East affiliated with any other Urgent Care Centers around Rochester?

No. Immediate Care East is an independent, locally-owned and managed urgent care center located in Perinton, New York, near Eastview Mall. We are not affiliated with any other urgent care center. Because we are independent, we can offer our patients a better experience and quicker turn-around times.

Insurance Information

Does my insurance cover the visit?

Most insurance plans will cover a visit to Immediate Care East*. We accept most insurances and are adding additional insurance carriers as demand dictates. Currently we participate with the following insurers:

• Excellus (Blue Cross / Blue Shield)
• Cigna
• MVP
• Aetna
• Family Health Plus
• Child Health Plus
• United Health Care
• Univera
• EBS-RMSCO
• Tricare
• Medicare

*Patients should contact their insurance provider to verify that their policy provides Urgent Care insurance coverage

Do I still have a copay or coinsurance?

Yes. Most insurance carriers have a separate copay / coinsurance for Urgent Care centers. However, certain insurance carriers, as a benefit to their members, have lowered their copay / coinsurance to match the same low rate that you pay while visiting your primary care doctor.

What if you do not accept my insurance?

If Immediate Care East is not contracted with your insurance company, you would initially need to pay as if you were a self-paying patient, but we will still see you for treatment and provide you with the appropriate paperwork for you to submit to your insurance carrier for reimbursement.

What if I do not have insurance?

No insurance? Not a problem. Immediate Care East will happily see you as a self-pay patient and we offer up to a 20% discount to all self-pay patients. Our self-pay rate is a single global fee that includes all medical services provided at Immediate Care East except durable medical equipment, off-site lab analysis and off-site x-ray "overreads" by a licensed Radiologists. For more information about our fee schedule please call us.

Payment

How much does a typical visit cost?

Our fees vary, depending upon the level of medical services provided. If you do not have insurance coverage or if we do not participate with your insurance company, Immediate Care East will happily see you as a self-pay patient and we offer up to a 20% discount to all self-pay patients. A typical visit to Immediate Care East is a fraction of the cost of an emergency room visit.

Do you accept insurance?

Yes. Most insurance plans will cover a visit to Immediate Care East. We accept most insurances and are adding additional insurance carriers as demand dictates. To check if we participate with your insurance carrier, please visit our Insurance Information section.

Do you accept credit cards?

Yes. We accept MasterCard, Visa, American Express, & Discover Card. Of course, we also accept cash and checks.

Services

Do you perform strep tests and other tests?

Yes. We can perform rapid strep testing as well as several other on-site lab tests, including mono tests, STD tests, pregnancy tests, urine tests and blood tests. For those lab tests that cannot be analyzed on-site, they are sent to a local laboratory for prompt analysis and results.

Do you perform x-rays?

Yes. We offer on-site radiological diagnostic examinations via experienced and licensed Radiological Technicians. Immediate Care East will always have a Radiological Technician on site during office hours. Your x-ray will be preliminarily read by the provider on duty during your visit, with a licensed Radiologist (a doctor who specializes in reading x-rays) conducting a follow-up "overread" on each x-ray.

Do you perform PPD tests and reads?

Yes. We will place PPD tests and also perform reads for patients.

What other services do you provide?

Immediate Care East provides many medical services to our patients. For detailed information on the services we provide, please visit Our Services page.